Return & Refund Policy
Last updated: August 20, 2026
Thank you for supporting Envelopes of Adventure! We want every adventure to arrive safely and bring a little more curiosity, creativity, and wonder to your home.
Because our products are mailed directly to you and many of them are prepared specifically for your subscription, we have a few guidelines around returns, refunds, and replacements.
Physical Products & Monthly Letters
Due to the nature of our mailed educational products, we generally do not accept returns or exchanges for items that have been successfully delivered.
If you change your mind after placing an order, please contact us as soon as possible. If your order has not yet been prepared or shipped, we will do our best to accommodate a cancellation.
Once an order has been shipped, we are generally unable to cancel or refund that shipment.
Damaged or Incorrect Items
If your Envelopes of Adventure package arrives damaged, is missing an item, or you receive the wrong product, please contact us within 14 days of delivery.
Please include:
- Your order number
- A description of the issue
- Photos of the damaged item or packaging, if applicable
If the issue was caused by us or the item was damaged during shipping, we will work with you to provide an appropriate replacement or other resolution.
Because we’re a small business, we appreciate giving us the opportunity to make things right before sending the postal service a strongly worded letter. 😉
Lost Mail
Once an envelope has been shipped, delivery is handled by the postal service. While we cannot control postal delays or lost mail, we don’t want your adventure disappearing into the mysterious postal void either.
If your envelope has not arrived within a reasonable period after the expected delivery date, please contact us so we can look into the situation and determine the best next step.
Please make sure your mailing address is correct and up to date. Envelopes of Adventure is not responsible for items sent to an incorrect address provided at checkout.
Subscription Cancellations
You may cancel a recurring subscription at any time before the next billing cycle.
Cancellation will prevent future subscription payments and shipments. It does not automatically refund previous payments or shipments that have already been processed.
If you have a prepaid subscription, cancellation will stop future renewals, but previously purchased subscription periods are generally non-refundable.
Address Changes
Please contact us as soon as possible if your mailing address changes.
We cannot guarantee that we can update an address once an order has been processed or shipped. If an order is returned to us because an incorrect or incomplete address was provided, additional postage may be required to resend it.
Pre-Orders
Pre-orders may be cancelled for a refund before the product has been prepared for shipment.
Once a pre-order has entered the fulfilment or shipping process, it may no longer be eligible for cancellation or refund.
If there is an unexpected delay or we are unable to fulfil your pre-order, we will contact you and provide an appropriate resolution.
Refunds
If a refund is approved, it will generally be issued to the original payment method.
Please allow several business days for your payment provider or financial institution to process the refund.
Questions or Problems With Your Order?
If something isn’t right with your Envelopes of Adventure order, please contact us at hello@envelopesofadventure.com and include your order number and details about the issue.
We are a small family-run business, and while we may not always be able to control what happens between our mailbox and yours, we genuinely want to make sure you have a good experience with Envelopes of Adventure.
Envelopes of Adventure reserves the right to update this policy as our business grows. This policy does not limit any rights you may have under applicable Canadian consumer protection laws.